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Return and Warranty Policy



Electrical Components Warranty:

We provide a one-year warranty on all electrical components. This warranty covers any defects in materials or workmanship that may occur during normal use. In the event of a covered issue, we will repair or replace the faulty electrical component at no additional cost to your business.


Structural Warranty:

All pods comes with a three-year warranty on its structural integrity. This warranty covers any defects in construction or materials that may impact the performance or stability of the pod within a business environment. In the event of a covered structural issue, we will repair or replace the affected part or the entire product, at our discretion, free of charge to your business.


Pod Relocation and Repairs:

All pod relocations must be carried out by Silent Pod or given explicit permission by Silent Pod. Any relocation conducted without the involvement or authorization of Silent Pod may void the warranty.

In the event of pod relocation, it is the responsibility of the customer to inform Silent Pod and seek assistance or approval for the relocation process. Silent Pod will provide guidance and support to ensure a smooth and secure relocation.

Any attempt to dismantle the pod, whether in part or in whole, by unauthorized individuals or entities, including the customer, contractors, or third parties, may void the warranty. The customer must not engage in any dismantling, disassembly, modification, or alteration of the pod without prior written consent from Silent Pod.

In case of pod repairs or maintenance, the customer must contact Silent Pod to arrange for necessary repairs. Silent Pod will either conduct the repairs or grant permission for the customer to proceed with authorized repairs conducted by approved technicians. Failure to follow this procedure may result in warranty voidance.

Silent Pod reserves the right to inspect the pod and assess the condition before authorizing any repairs, modifications, or relocations to ensure compliance with warranty terms and conditions.

The warranty provided by Silent Pod covers manufacturing defects and faults arising from normal usage. Any damage caused by mishandling, misuse, neglect, unauthorized modifications, or unauthorized repairs by non-Silent Pod personnel will not be covered under warranty.

Silent Pod’s warranty obligations are limited to repair or replacement of defective parts or the entire pod, at its sole discretion. Silent Pod is not liable for any consequential or incidental damages arising from the use, inability to use, or unauthorized modifications to the pod.

This warranty clause is subject to Silent Pod’s general terms and conditions of sale and is effective from the date of purchase of the pod.


General Conditions and Exclusions:

To claim warranty service, please retain your original proof of purchase or invoice.
Warranty claims must be made within the specified warranty period.
The warranty is non-transferable and applies only to the original business purchaser.

This warranty is valid for business-to-business transactions within New Zealand only.
Warranty repairs or replacements do not extend or renew the original warranty period.

Exclusions to quotes encompass all work involving builders or contractors, consents from council or building regulatory entities, or connections to centralised building systems such as fire, air conditioning, or alarm/monitoring apparatuses.

The pricing herein is reflective of customary access hours from Monday to Friday, 8:00 a.m. to 4:00 p.m., with delivery via stairs or lift.

Any unique delivery requisites will be separately evaluated and priced.

An upfront payment of forty percent (40%) of the total order value is necessitated to action the order. The remaining balance is invoiced upon completion of the work.